Terms and Conditions

These Terms and Conditions apply to all bookings made with CHAUFFR. By confirming a booking, the person making the booking agrees to these Terms and Conditions on behalf of themselves and all passengers travelling under the booking.

2. Services

Chauffr provides private chauffeur and transport services, including airport transfers, corporate travel, and private bookings. All services are subject to availability and confirmation.

3. Bookings

A booking is not confirmed until CHAUFFR has accepted the booking and any required deposit or payment has been received.

The client is responsible for providing accurate booking information, including:

Pick-up and drop-off locations
Pick-up time
Passenger numbers
Luggage requirements
Flight, cruise or event details
Child restraint requirements
Any mobility or accessibility requirements

CHAUFFR is not responsible for delays or additional costs arising from incorrect or incomplete information supplied by the client.

4. Quotations and Pricing

Unless otherwise stated, quotations are based on the information supplied at the time of booking.

Additional charges may apply where there are:

Additional stops
Changes to the itinerary
Extended waiting periods
Parking fees
Airport or cruise terminal fees
Tolls
Cleaning or vehicle damage
Additional luggage requirements
Requests for a larger or different vehicle
Services provided on public holidays or during specified late-night periods

Any foreseeable fees will be disclosed before the booking is confirmed wherever reasonably possible.

5. Cancellations and Refunds

Cancellations must be provided to CHAUFFR in writing by email, text message or through the approved booking platform.

Unless different conditions are stated in the booking confirmation:

Airport, Cruise and Point-to-Point Transfers

Cancellations made more than 24 hours before pickup: no charge
Cancellations made within 24 hours of pickup: 50% of the agreed booking rate
Cancellations made within 12 hours of pickup: 100% of the agreed booking rate
No-show: 100% of the agreed booking rate

Weddings, Special Events and Large Bookings

Separate cancellation conditions may apply and will be provided before the booking is confirmed.

Deposits may be retained to cover reasonable administrative costs, vehicle allocation and losses resulting from the cancellation.

No-Shows

Where the passenger cannot be contacted or located after the applicable waiting period, the booking may be treated as a no-show and the full booking amount may be charged.

6. Changes to Bookings

All booking changes are subject to vehicle and chauffeur availability.

Changes to the travel date, pick-up time, itinerary, vehicle type, passenger numbers or luggage requirements may result in a revised price.

CHAUFFR will inform the client of any additional charge before accepting a requested change wherever reasonably possible.

7. Airport Pick-Ups and Flight Delays

Where valid flight information has been supplied, CHAUFFR will make reasonable efforts to monitor the flight’s arrival time.

Unless otherwise stated in the booking confirmation, complimentary airport waiting time includes:

Domestic arrivals: 30 minutes from the recorded flight arrival time
International arrivals: 60 minutes from the recorded flight arrival time

Additional waiting time may be charged after the complimentary period.

Passengers must contact CHAUFFR as soon as reasonably possible if they experience difficulties with customs, baggage collection or locating their chauffeur.

Incorrect, missing or changed flight information may result in additional waiting charges or the booking being treated as a no-show.

8. Non-Airport Waiting Time

For residential, hotel, corporate, event and point-to-point bookings, a complimentary waiting period of 10 minutes may apply unless stated otherwise.

Additional waiting time may be charged at the rate disclosed in the booking confirmation.

Clients should be ready to depart at the agreed pick-up time.

9. Client-Caused Delays and Overtime

Additional charges may apply where the service extends beyond the agreed booking period because of client-requested changes or delays caused by passengers.

This may include:

Passengers not being ready
Additional unscheduled stops
Changes to the destination
Events or appointments running overtime
Delays loading passengers or luggage

Hourly hire services are charged for the full period during which the vehicle and chauffeur are reserved.

10. Passenger Conduct

Passengers must behave respectfully and safely towards the chauffeur, vehicle, other passengers and members of the public.

CHAUFFR may refuse to commence or continue a service where a passenger:

Behaves aggressively, abusively or threateningly
Creates a safety risk
Appears excessively intoxicated
Damages or interferes with the vehicle
Refuses to follow reasonable safety directions
Engages in unlawful conduct

Where a journey is terminated because of passenger conduct, the booking may remain payable and no refund may be provided.

11. Alcohol

Alcohol may only be consumed inside a CHAUFFR vehicle where:

CHAUFFR has provided prior written approval
The passengers are legally permitted to consume alcohol
Consumption is lawful in the circumstances
The chauffeur considers it safe and appropriate
The vehicle and booking type are suitable

CHAUFFR may withdraw permission at any time where alcohol consumption creates a safety, behavioural or vehicle-damage risk.

Any alcohol-related spillage or damage may result in cleaning and damage charges.

12. Food, Smoking and Vaping

Smoking, vaping and the use of illegal substances are strictly prohibited inside CHAUFFR vehicles.

Food, chewing gum and open drinks are not permitted unless CHAUFFR has provided prior approval.

Water may be permitted where it can be consumed safely without creating a risk of damage.

Passengers must not smoke or vape immediately beside an open vehicle door or near the chauffeur where it may affect the vehicle or chauffeur.

13. Website Use

You agree not to misuse the website or attempt unauthorised access. All content on this website is the property of Chauffr and must not be copied, reproduced, or distributed without permission.

14. Changes to Terms

Chauffr reserves the right to update these Terms and Conditions at any time. Your continued use of the website or services constitutes acceptance of the revised terms.

15. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.

16. Cleaning and Damage

The client is responsible for damage or excessive cleaning caused by themselves or any passenger travelling under their booking.

This may include damage or contamination caused by:

Vomit or other bodily fluids
Food or drink spillages
Alcohol
Smoking or vaping
Cosmetics
Chewing gum
Mud, sand or excessive dirt
Burns, scratches or stains
Damage to seats, carpets, doors, trims or equipment

Reasonable cleaning, repair, replacement, vehicle downtime and recovery costs may be charged.

Photographs, invoices and other supporting information may be provided where appropriate.

Indicative minimum cleaning fees may include:

Minor food or drink spillage: from $250
Smoking or strong odour treatment: from $500
Chewing gum, cosmetics or significant staining: from $750
Vomit, blood or other bodily fluids: from $1,500

These amounts are minimum estimates only. The final charge may be higher where professional cleaning, repairs, replacement parts or loss of vehicle use are required.

17. Luggage

The client must advise CHAUFFR of all luggage requirements when booking.

Passenger and luggage capacity may vary between vehicles. A vehicle’s maximum passenger capacity does not guarantee that it can also safely carry luggage for that number of passengers.

Luggage must be safely stored in the designated luggage area. Items must not obstruct seats, doors, seatbelts, windows or emergency access.

Oversized items such as surfboards, bicycles, mobility equipment or unusually large bags must be disclosed before booking.

CHAUFFR may refuse to carry luggage that cannot be transported safely or legally.

18. Child Seats and Restraints

Child restraints must be requested at the time of booking.

The client must provide the child’s approximate age and any other information reasonably required to select an appropriate restraint.

Child seats are subject to availability and may attract an additional fee.

Parents and guardians remain responsible for ensuring that the information supplied is accurate and that the child is properly positioned and secured before the vehicle moves.

19. Passenger Capacity and Seatbelts

Passenger numbers must not exceed the lawful seating capacity of the vehicle.

Every passenger must use the seatbelt or approved child restraint provided.

The chauffeur may refuse to move the vehicle until all passengers are properly restrained.

20. Vehicle Substitution

CHAUFFR will make reasonable efforts to provide the vehicle requested.

Where the requested vehicle becomes unavailable because of breakdown, maintenance, safety concerns or another event outside CHAUFFR’s reasonable control, CHAUFFR may provide a comparable or upgraded replacement vehicle.

Where a suitable replacement cannot be provided, CHAUFFR may offer a refund for the affected service.

21. Delays and Unforeseen Circumstances

CHAUFFR will make reasonable efforts to arrive on time and complete the booking as scheduled.

However, delays may occur because of circumstances outside CHAUFFR’s reasonable control, including:

Traffic congestion
Road closures
Accidents
Severe weather
Police or emergency activity
Airport or cruise terminal congestion
Mechanical breakdown
Illness
Events or public demonstrations

CHAUFFR will communicate significant delays as soon as reasonably possible and take reasonable steps to minimise disruption.

Clients should allow sufficient travel time for flights, cruises, appointments and events.

22. Lost Property

Passengers are responsible for checking that they have collected all personal belongings when leaving the vehicle.

Any item found will be stored for a reasonable period.

Delivery, postage or return travel costs may apply when returning lost property.

CHAUFFR is not responsible for personal items left inside a vehicle except where liability cannot legally be excluded.

23. Photography and Social Media

CHAUFFR will not intentionally publish identifiable photos or videos of clients for promotional or social-media purposes without permission.

Where consent is provided, the client may later request that reasonably removable content be deleted or hidden.

General photographs of vehicles may be taken where passengers are not identifiable.

24. Privacy

CHAUFFR may collect personal information reasonably required to:

Process and manage bookings
Communicate with clients
Provide passenger transport services
Process payments
Meet legal, insurance and safety obligations
Respond to enquiries or complaints

Personal information will only be used or disclosed for legitimate business purposes or where required by law.

25. Liability

CHAUFFR will provide services with due care and skill.

Nothing in these Terms and Conditions excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law or other applicable legislation.

To the extent permitted by law, CHAUFFR is not responsible for indirect or consequential losses arising from events outside its reasonable control.

26. Third-Party Bookings

Where a booking is made through a hotel, travel agent, affiliate, booking platform or another transport provider, additional terms from that third party may apply.

The person making the booking is responsible for ensuring that all passengers are informed of these Terms and Conditions.

27. Complaints

Any concerns should be raised with CHAUFFR as soon as reasonably possible so that the matter can be investigated.

Complaints should include:

The booking name
Date and time of service
Booking reference
Details of the concern
Any supporting photographs or documents

CHAUFFR will make reasonable efforts to respond promptly and resolve complaints fairly.

28. Governing Law

These Terms and Conditions are governed by the laws of New South Wales, Australia.

CHAUFFR.

CHAUFFR.